023 Reception City Terraces

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Booking Terms and Conditions

Please read carefully as these conditions incorporate the basis on which bookings for Comfort Inn and Suites City Terrace Apartments are accepted by Masobellah Pty Ltd.

How to Book… Bookings can be made directly with the property – 61 7 4051 8955 – info@cityterraces.com.au or by the BOOK NOW button located on our website.

Deposit… The 1st Nights accommodation can be paid by way of Credit Card and will be processed at time of booking. Alternatively a direct deposit into the Trust Bank Account or cheque/money order to be processed within 5 days of making the booking. Balance of accommodation payable in full 14 (28) days prior to arrival.

Masobellah Pty Ltd bears no responsibility for monies paid via a travel agency until cleared funds are received into Trust Account of Comfort Inn and Suites City Terraces. Accommodation rate quoted is dependent upon length of stay.

Payment Options… Credit Card – Visa, Mastercard, Amex, Diners, JCB (2.2% surcharge on Visa and Mastercard with a 4.4%surcharge on Amex, Diner Club and JCB Card transactions) NO surcharge applies on Eftpos transactions. Cash is accepted for payment however a Credit Card in the name of the booking (along with photo ID) to be supplied upon arrival for a pre-authorisation to be processed. Personal/Bank Cheques – to be receipted 21 days prior to arrival date

Cancellations/Changes… Cancellations/Changes to be made 14 days (28days Peak/Special Events) prior to arrival for refund of deposit (less a $55 Admin Fee) includes Changes to arrival/departure dates
Cancellations/changes less than 14 (28) days prior to arrival – total accommodation will be forfeited.

Room Allocation… Preferences for particular rooms at the property will be considered but the allocation of rooms is subject to availability and at the management’s discretion with specific rooms unable to be guaranteed.

Bedding/Additional… 1 Bedroom Apartment 2pax 2 Bedroom Apartment 4pax - Children under 2 are free if using existing bedding. Charges for additional guests applies and the following charges apply if additional bedding or linen (rollaway, sofa, cot) is required. *1 Bedroom sleeps 2 (max3) – Queen Bed *2 Bedroom sleeps 4 (Max 5) – Queen Bed and 2 Single Beds Prices for any other combination of bedding or additional sleeping should be obtained from Comfort Inn and Suites City Terraces or your travel consultant.

Accommodation… Whilst every attempt is made to ensure description of facilities and services is accurate, changes, upgrades or apartments may be taken out of service. Masobellah Pty Ltd cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services. Room Photos may not be specific to actual room allocated. Accommodation facilities may not apply to all room types.

Maps… Images shown for general information may not necessarily reflect actual routings, locations or services provided.

Booking Arrangements… Person who’s name appears on the booking must be the person checking in and supplying the credit card (pre-authorization) and photo ID in the same name. Person must be of at least 18 years of age.

Complaints… Correspondence must be received within 7 days of checkout. If arrival clients are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount to be refunded, if any, is at the discretion of the property management.

Every effort is made to ensure that information on this website is correct. Information and rates for Comfort Inn and Suites City Terraces are subject to change without notice